Casino 2020 was born at the end of 2019, precisely to be launched, as the name suggests, the following year.
It is part of In Touch Games Limited, an English gambling company, which also manages other famous online casinos, such as mFortune, Mr Spin, PocketWin, Dr Slot, Cashmo and Bonus Boss.
If you are a fan of online casino games, you surely have heard of these names already. But if that’s not the case, don’t worry, we’re here to help you.
Over the course of 2020, Casino 2020 has achieved growing success so much so that even in 2021, there is no reason not to continue playing it.
If you want to know more, read our Casino 2020 review: we will talk about the legal aspects, usability, games offered, available bonuses, customer service, payment methods and the best alternatives.
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Is Casino 2020 legit?
Today, the user is dealing with a very wide casino offer, which often leads to confusion and indecision.
It also leads to making the wrong choice, namely joining an unreliable casino, and in the worst case, even illegal.
The first thing you should take into consideration when you join a new online casino is the presence of the Gambling Commission logo.
If a site displays this badge, check that, if clicked, it points to the Commission site and certifies that the UKGC license is active.
Fortunately, as you can see yourself on the site footer, Casino 2020 has an active UKGC license under the number 2091 and can therefore be considered a reliable and, above all, legal online casino.
Casino 2020 No Deposit Bonus
The Casino 2020 Welcome Bonus is something fantastic. After signing up and verifying your account, you can get up to £ 20 bonus and up to 20 free spins without depositing. Not many casinos offer a no deposit bonus, actually almost none, so it is a real opportunity not to be missed.
Both the bonus and free spins are subject to 40x wagering. So if you get a £ 20 bonus, you have to play the equivalent of £800 before turning the bonus into real money that you can withdraw.
Bingo and slots contribute 100% to the wagering requirement, while roulette and blackjack only contribute 10% (fun fact, actually the site offers only slot games).
Remember also that requesting a withdrawal before meeting the wagering requirement results in the cancellation of the bonus.
Also, you can withdraw amounts under £ 10 but in this case a £ 3 fee applies.
Other Casino 2020 Bonuses
While the no deposit bonus is a great way for new players to try Casino 2020, it doesn’t mean they can’t take advantage of another offer.
In fact, if you have tried Casino 2020 and liked it, you can also get a 100% first deposit bonus up to £ 300 + 400 free spins.
A £ 10 deposit is all you need to participate, but, of course if you want to get the most out of it, think about it first. In any case, the free spins remain 400, which are offered to you in groups of 20 for 20 days in a row.
Also for this promotion, 40 times wagering is required.
And that’s not all. Casino 2020 promotions aren’t limited to welcome bonuses, as they continue for all other existing players.
For example, you could get a sms with a weekly bonus if you have recently been active at Casino 2020 or you could be drawn to win a monthly prize if you made a deposit of at least £ 20.
Be sure to always take a look at the Casino 2020 promotions page to stay up to date.
The Casino 2020 site is relatively simple. Its operation is therefore not hampered by the presence of too many features.
However, the first thing that stands out, because it is central, is the lack of a link to the games on the main menu.
The games themselves are only 29, all slots, so no other sub-menus are needed to organize them into categories.
Nevertheless, we believe they should be easily accessible from any page, while unfortunately they are a bit hidden.
Another usability flaw that we encountered after registering is the use of the wheel of fortune.
To take advantage of the no deposit bonus you have to spin the wheel and so we did. However, when the wheel was spun, a pop-up appeared prompting usto complete the registration.
If, as is rightly expected, registration is required before being able to play, why does Casino 2020 let us spin the wheel right away?
So, even if the games are few and the Casino 2020 site is quite basic, in our opinion, there are some adjustments that could improve the gaming experience and user expectations.
More and more users are connecting to their favorite sites with their mobile phones. Similarly, casino enthusiasts also want to play on the go, perhaps when they travel or when they have their lunch break.
Casino 2020 has a site optimized to be accessed by all types of devices, so you do not necessarily need to connect from a computer to play, but you can also have fun from your phone or tablet.
It is not necessary to download an app.
If you are a seasoned player, you will have noticed that online casinos differ very little in the games they offer. In fact, they are almost always the same; the best casinos have partnerships with the best providers and have a wider choice but 90% of the casinos offer all the most popular titles.
Casino 2020 has decided to pursue a different path and this strategic choice has both negative and positive aspects.
In the first case, if you are looking for the most popular titles such as Book of Dead, Starburst, Bonanza etc., be aware that these are not available, thus you will have to continue your search on other quality casinos.
Furthermore, Casino 2020 does not offer other types of games such as table games, bingo, scratch cards and definitely not live casino.
In the second case, if you are a slots lover, you can play 29 exclusive games that you won’t find anywhere else.
These slots, in fact, are produced by In Touch Games and available only on Casino 2020.
Casino 2020 customer care
The quality of an online casino also depends a lot on the customer service offered.
Casino 2020 offers support in several ways.
The first is undoubtedly the FAQ section, organized in an orderly and exhaustive way to answer the most common queries.
You can also contact support through live chat, which can be found by clicking on “Support”in the main mobile menu. Otherwise, if you browse from desktop you will find it on the Important Info menu on the footer.
For our usual test, we tried the live chat, which when launched, suggests solutions from the frequently asked questions.
It takes several clicks before actually launching it.
In our case, we were unable to speak to an agent immediately, as we were 18th in line.
We can’t say if this line was artificial, or if there were actually 17 people ahead of us, but we want to think it was the case. A site with nearly 1 million users per month like Casino 2020 could have a high demand for support even at 2pm on Friday, when we took the test.
As a matter of fact, the wait was quite long, as it took 30 minutes before we could talk to a customer support rep, who then managed to answer our questions effectively.
There are also other ways to contact Casino 2020, for example by sending an email to email@example.com.
Or – and this method is not offered by many other online casinos – you can send a text message with HELP to 84903, to be contacted by Casino 2020.
The payment methods offered by Casino 2020 are limited but will suit 90% of players because they are in fact the most used.
You can deposit with Mastercard and Visa debit cards and with PayPal, while other e-wallets such as Skrill or Neteller are not available.
The transactions processed by Casino 2020 are protected by TLSv1.2 256-bit digital encryption and therefore safe, but if you don’t want to use an account or card anyway, you can also use PaySafeCard.
Another convenient way to deposit is the Phone Bill, where you just select the phone number you are registered with and deposit £ 3, £ 5 or £ 10 at a time.
The deposit is automatically deducted from your phone contract or credit.
The limitation of this payment method is that you can deposit a maximum of £ 30 per day but at the at least you can take advantage of the welcome bonuses anyway.
Casino Review 2020: Our final thoughts
If you are looking for an alternative casino that has different games than all the others, that is safe and that has effective customer service, surely Casino 2020 is a valid choice.
But if you are passionate about the most common slots and if you are interested in other games such as blackjack, baccarat and roulette, we recommend other operators, because Casino 2020 does not offer these games.
Casino 2020 FAQ
How can I register with Casino 2020?
Why do I have to verify my identity and how do I do that?
Can I trust Casino 2020 site?
Why can I not login to Casino 2020?
How long does it take to receive my money?
Is there a minimum withdrawal?
How often new games are added?
Is there a minimum deposit?
What should I do if I lose my phone?
What should I do if I change my phone number?