It is not clear what the identity of the Casilando brand is. Perhaps it aspires to be a neologism, a new verb that means playing casino while having fun?
At least, this is the interpretation we have given to it. If so, even the logo, which recalls the Italian carnival character of Harequin, a hat rather than a crown, would make sense.
In any case, Casilando’s mission is to bring joy with online casino. Fun is their priority: at least that’s what their “About us” page shows.
Casilando is part of White Hat Gaming, which includes other popular sister sites such as PlayGrand Casino, 21 Casino and Fruity Casa.
If you want to find out more, read the more complete Casilando review.
We will be covering the most important aspects of this casino: from security, to bonuses and promotions, to payment methods, to customer service.
You don’t necessarily have to read the entire review; just go to the section you are interested in, by selecting it from the table of content.
Is Casilando legit?
Casilando operates legally in the United Kingdom, thanks to license number 52894, issued by the United Kingdom Gambling Commission.
Getting this license isn’t exactly child’s play. Furthermore, it carries operational responsibilities.
In fact, legal casinos must comply with very strict regulations, in terms of customer safety, anti-money laundering policies, clarity on promotions etc.
Failure to comply with these regulations can result in equally severe penalties, such as hefty fines and in the worst case even revoking the license itself.
Casilando also operates legally in Sweden, thanks to license number 18Li7478 issued by Spelinspektionen and in many other countries, thanks to the license of MGA, the Maltese Gaming Authority.
Casilando Welcome bonus
If you are interested in playing on Casilando, know that there is an interesting welcome bonus waiting for you.
All new users, over 18 and UK residents, are eligible for a 100% First Deposit Bonus up to £ 300.
This does not mean that you cannot deposit less; in fact, the minimum amount is £ 10.
Let’s take a practical example. You deposit just £ 10 and you can play immediately with £ 20. As with any welcome bonus, there are T&Cs and since nobody likes to read them, we can help you.
The money in the bonus account, in our case £ 10, must be wagered at least 35 times, which is a standard average value. If, after meeting the wagering requirement, you have won money, it will be credited to your real money account and you can redeem it.
The max bet is £ 5 so be careful not to bet more as you’ll lose the bonus by doing so. And so even if you decide to withdraw before you have met the wagering requirement.
Ah, that’s not all, with the welcome bonus, Casilando also gives you 80 free spins to play on Play’nGo’s legendary Book of Dead.
You have ten days to play the free spins, which also have 35x wagering.
Casilando’s games offer really takes your breath away.
It is needless to say that slots are the real stars of this casino.
Just think there are more than 600 available. In Casilando, you can find a lot of titles from the best known producers such as Red Tiger, NetEnt, IGT etc. to the slightly more exclusive and innovative ones such as Thunderkick and Eyecon.
There are so many of them and luckily you can scroll through this long list in the “Providers” tab, to get a better idea.
If you don’t know where to start, search the top games. Some of these are real must-plays such as Starburst, Immortal Romance, Gonzo’s Quest.
Otherwise, search among the news to be always updated on new titles.
Although slots play a central role in Casilando, it doesn’t mean that you can’t find other types of games. Quite the contrary.
Lovers of table games will not be disappointed at all with the wide selection of games: from baccarat to roulette, from blackjack to hold’em poker.
Moreover, if you want to experience the emotions of a real casino, you cannot miss the games of Live casino. Here, in addition to the classic table games, you will also find Deal or No Deal, Football Studio, Dragon Tiger and Crazy Time, among the others.
To complete the rich portfolio, let’s not forget the scratch cards, bingo and some virtual games.
In short, there is so much to have fun with.
Not all reviews take into consideration the usability of a site, but why neglect this element which is in fact fundamental?
Even today, there are casinos where it is difficult to find games, or contact assistance or where the games themselves take ages to load.
Fortunately, the problem does not concern Casilando, which, to facilitate the task, removed any unnecessary frills.
Login and registration, promotions, games and a footer with casino information and a link to the live chat. That’s enough.
The result is a nice site without too many pretensions from a graphic point of view, but functional, fast and easy to use.
Although you can also download the app, the site does its job excellently, both from desktop and mobile.
Casilando accepts different payment methods and this further increases the value of the casino, because it facilitates the user in the deposit but also in the withdrawal of money.
Among these methods, the most used are debit cards: all major circuits such as Visa, Mastercard and Maestro.
Gamers will appreciate the fact that they can also use different e-wallets: among them Skrill, Neteller and even PayPal.
For the more old-school players there is also the option of a bank transfer.
While for those who love to pay from mobile, be aware that both ApplePay and Trustly are available.
Don’t want to pay with any of the above methods? Then Neosurf and PaySafeCard are for you.
Excellent customer service is one of Casilando’s strengths.
Even though an FAQ section is completely missing – questionable decision – this is not a big problem as customer service is available every day at all hours.
To receive assistance, simply click on the Live chat button, which is located at the bottom of each page of the Casilando website.
This will take you to the support page, where you have two options: live chat support and email support.
If you don’t feel like chatting and don’t need instant assistance, then email can be for you; just write to firstname.lastname@example.org and an agent will get back to you within one business day.
Otherwise, talk directly via chat to a customer agent. In our case, we were able to speak with an agent after not even a minute of waiting and he helped us in a professional and friendly manner.
There aren’t many casinos that can boast 24/7 assistance. We were really impressed with Casilando’s customer service.
Casilando review: our final thoughts
Probably if we let ourselves be influenced by the neutral and somewhat anonymous aspect of the website, we would not choose to play on Casilando. But that would be a terrible mistake!
In fact, this online casino has everything to be considered among the top in the UK: effective usability, excellent bonuses and promotions, customer support ready to help all day every day and a complete game offer.
We really enjoyed playing on Casilando, we are sure you will have fun too. Try it now!